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PRIVACY NOTICE

Who are we?

RHouse is a cooperative of local landlords who work together to provide high quality, value for money homes in the Reading area. It comprises the following companies: Rented Rooms Ltd, Carol Rents Rooms Ltd, Beck Property Rentals Ltd, Stone Place Management Limited, Moorley Property Lettings LLP, Aviman Limited, Hummingbird Family Ventures Limited and Boutique Property Ltd. All these companies comply with this privacy notice.

Why we hold and process information?

This notice sets out how we hold and process information we hold about you. We process personal information about our tenants and possible new tenants so we can draw up a contract or comply with our obligations as part of that contract to provide residential accommodation to them.

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This includes:

  • Dealing with lettings;

  • Dealing with applications for tenancies;

  • Checking suitability for tenancies (including credit, immigration and similar checks);

  • Managing property;

  • Collecting rent;

  • Maintaining our accounts and records; 

  • Dealing with tenancy deposits.    

 

Relevant information may include personal details, employment and education details and financial details. By law, we have to carry out immigration checks on new tenants and residents. We have to keep copies of the documents we inspect as part of these checks. We may keep these copies on computer.

Sharing information with others

We may need to share personal information we process with others. If we have to do this, we will keep to data-protection legislation. Information will be shared between us and our Lettings Manager, Rebecca Brennan, who uses the data on our behalf for the purposes set out in this notice.

 

In addition, depending on the circumstances, we may share information with:

 

  • Other landlords;

  • Guarantors;

  • Employers;

  • Educational institutions, universities and colleges;

  • Suppliers (including gas, electricity and water companies) and service providers;

  • Organisations (including banks);

  • Credit- and tenant-reference agencies;

  • Tenancy deposit schemes;

  • Debt-collection and tracing agencies;

  • Public and government bodies (including those who deal with benefits and council tax);

  • Contractors and repairers;

  • Letting and managing agents; and any future owner of the property.

 

This does not mean that we necessarily share information with all of the above but we may do so if we need to.

Council tax and utilities and services

We may be required to share information in relation to utility companies, service providers, council tax, the local authority, police and debt collection agency’s in relation to your tenancy.

Why we use your personal information

We may use the personal information you give us in a number of ways, for example to decide whether to let the property to you, to prevent fraud, for accounting and auditing purposes, for managing property or for debt collection.

How is your information stored?

When you give us information we take steps to make sure your personal information is kept safe and secure in accordance with up to date data protection legislation.

Right to gather information

You have the right to ask for a copy of the information that we hold about you. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information if this is not accurate. To ask for this information, please write to us at: hello@rhouseuk.co.uk

How long will be keep your information?

We review our data retention periods regularly. If your tenancy application does not go ahead we will retain your information for a maximum of one year. If your tenancy does proceed we will only hold data for a maximum of six complete financial years following the end of your tenancy in accordance with our contractual, statutory and legitimate interests. In some circumstances we may keep AST’s for a maximum of ten years for local authority planning issues.

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